A managed order flow for sellers
NEGO keeps order handling organized so sellers understand what is happening and customers receive a trusted buying experience. The order flow is managed to protect the marketplace and create operational clarity.
Welcome back, Seller
Here’s what is happening with your store today.
From customer order to completed sale
NEGO’s order process is designed to reduce confusion. Sellers can follow the order journey while NEGO keeps official status changes controlled and consistent.
Pending
The customer places an order and the seller prepares the product for the NEGO flow.
In Transit
The order is moving through the seller, NEGO, and delivery process.
Delivered
The customer has received the order, and the seller entitlement is visible but not necessarily withdrawable yet.
Complete
The hold/safety period has ended and funds can become available for payout requests.
Questions sellers ask before joining
Clear answers help merchants understand NEGO before they create their seller account.
Can sellers change official order status?
Official order status is controlled by NEGO admin to keep the flow consistent.
Does NEGO manage shipping?
NEGO may manage shipping directly or through partners depending on the selling setup.
Are customers protected?
The managed order flow is designed to create a safer experience for customers and sellers.
Ready to build your store on NEGO UK?
Start your seller journey with a platform built for store presence, marketplace exposure, product tools, orders, commissions, payouts, and growth support.